Frequently Asked Questions
Find the answers to your questions.
What size of Windscreen do I need?
The size of the windscreen depends on your microphone.
If you have any questions or doubts, please do not hesitate to contact our sales department, they will be happy to help you. Here you can get to the contacts.
How do I submit a logo/graphic?
If you have the logo available as a vector eps/ai/pdf file, we would prefer that. If you do not have it available in this file format, please discuss a possible alternative file format with our sales department. Here you can find the contacts.
How do I treat and clean my Windscreen?
Here you can read everything about treatment and cleaning.
What is flocking?
Here you can read everything you need to know about the flocking method.
I ordered a product with imprint but have not seen a design yet, is that normal?
If you have ordered in our store, you will not get an automatic print preview.
If you need a preview, please contact our Sales Department by mail.
If you have ordered at our sales department directly you will always receive a print preview before we start printing. Usually you will receive the preview within 24 hours. After you approve the design, the product will only go into production.
How long does it take to receive my product?
Products that are not printed are usually shipped no later than the day after the order is placed (depending on the time of the order). For products with individual printing, expect a delivery time of at least 2 to 3 weeks (depending on the printing process, the order quantity and the distance from you to us).
If you have ordered in our webshop, the shipment will take place within 5 working days due to the smaller quantities.
Can I also come by and pick up my order?
You are welcome to stop by and pick up your order in person. From Mondays to Thursdays from 8 am to 3 pm and Fridays from 8 am to 12 noon, there is always someone there to help you with the pickup.
Is on-site payment possible by credit card, for example?
You will only receive an invoice for payment of your order. On-site payment is not possible.
What do you need from me?
We need the following things:
Your fully contact address for to give you a customer number in our system.
The microphone type(s) you work with for to choose the correct windscreen.
The shape you prefer either oval/round shape with 2 logos, the triangle shape with 3 logos or the square type with 4 logos placed on.
The amount of windscreens you are interested in.
The logo(s) needs to be send as a vector file, ai or eps, so our graphic department can create the demo file.
The colour of the windscreen if it is not black or white please send us a Pantone colour code.
Which bore fits my microphone?
The hole should be at least 4 - 6mm smaller than the capsule size of the microphone. If you are unsure about the capsule size of your microphone, please contact us with the designation of your microphone: firstname.lastname@example.org
What colors are available for small quantities?
In our Online Shop we offer flocked in small quantities in the colors red, blue, yellow and black and also unflocked in the colors red, blue, yellow and black.
A wide range of other colors is available, please contact our Sales Department directly by mail.